NautiDock Support
Help with your account, a booking, or the tools that keep your marina moving.
Contact admin@nautidock.app. Email links open your email app; viewing this page sends no message.
How do I book a slip?
Sign in as a boater, open a marina, and choose Book a Slip. Select arrival and departure dates, choose an available slip, review the details and marina policy, then choose Request Booking. A pending request is not a confirmed reservation.
How do I contact my marina?
Open the marina's details and use its phone, email, or website where listed.
Contact the marina first for slip availability, arrival instructions, booking approval, cancellations, access codes, on-site services, and a marina's policies or charges. A pending request is not a confirmed reservation.
Contact NautiDock for app errors, missing screens, or trouble viewing a booking. Include the marina name and booking reference, but do not email gate or Wi-Fi codes.
How do I delete my account?
Open Settings in the app and choose Delete Account. Review the confirmation, then confirm. If the option returns an error, email admin@nautidock.app with the subject "NautiDock account deletion request" and your account email.
Deletion is available to all account roles, including marina owners and accounts with booking or financial history. After a successful deletion, your profile, sign-in credentials, existing sessions, vessels, personal bookings, requests, messages, reviews, memberships, saved-card records, and linked personal contract text, signatures, document links, and notes are removed from the app database. Issued invoices, payments and deposits may remain in a minimized ledger with personal notes and identity links removed or replaced by random placeholders. A deleting owner's marina is closed, withdrawn from discovery and new bookings, and its contact and publishing details are removed; other customers and unrelated walk-in guests are not deleted or handed to another owner. Deletion does not cancel a booking or agreement outside the app, settle a balance, issue a refund, or guarantee immediate removal of all uploaded files, provider copies, logs, or backups. Contact support for an account-specific review.
Staying safe
Never send your password, sign-in code, full card number, security code, or identity documents in a support email. This is not an emergency service. For immediate safety concerns, contact the marina or local emergency services.